customer requirements in project management

The starting point in discussing how projects should be properly managed is to first understand what a project is and, just as importantly, what it is not. solution orientation”.Adrienne Watt Project Management Open Resources and TAP-a-PMĬlick play on the following audio player to listen along as you read this section. always takes a constructive attitude keyword “problem orientation vs.Deals constructively with criticism, even of oneself.acts hard and clear in the matter, but in a respectful way towards the person.does not avoid conflicts within the project team or with the management.behaves actively in case of problems and difficult project situations.Requirement: Conflict Management A project manager … attaches great importance to sustainability and acceptance of decisions.can actively listen and ask the right questions, because questions are the answers.knows the different personality types, can adapt well to the needs of different groups of people and speaks their “language”.is in a position to create a positive and appreciative working atmosphere and above all lives it by example.organizes the cooperation in the project team by defined rules, which are not prescribed but developed together.can communicate well and has the ability to present complex relationships in a simple, concise and structured way.makes the chosen strategy and approach transparent and understandable for the project team and the project environment.is aware of the importance of an active and conscious support of influential stakeholders and surrounding groups.knows the advantages of a transparent communication structure within a project organization and can optimally establish it.Requirement: Communication A project manager … is a role model for the employees in the project with regard to the fulfilment of tasks and personality impact.knows the effectiveness of their own leadership style and adapts it to the situation in the project.awakens enthusiasm among its project employees and ensures a positive climate.delegates tasks in the project according to the qualification and ability of the project team member.recognizes the needs and potentials of its project employees and promotes their development without endangering the project goals.attaches great importance to the co-determination and co-designing of the project team.sets challenging and realistic goals and is “militantly” committed to achieving them.

strives to develop solutions together in order to promote their acceptance.focuses on the teambuilding and development process at the beginning of a project.Requirements: Leadership and teamwork A project manager … Reflects its own actions, gains knowledge and constantly adjusts its procedures accordingly.applies moderation, presentation and creativity techniques regularly and consciously.coordinates, controls and manages the project management process taking into account the available framework conditions and deadlines, costs and resources.is able to create realistic and adequate project plans that are oriented to the size, risk and complexity of the project.knows the broad portfolio of project management methods and tools and applies them regularly and in a variety of ways he knows exactly which methods and tools are optimal for which situation in the project.focuses on the project goals, uses the strengths of its team, recognizes the risk of failure early on and sets clear priorities.thinks and acts project-related and therefore cross-departmental.understands project management a holistic approach, the conscious handling of conflicts, an active control of communication as well as the consideration of the environment.Requirement: Process and method knowledge A project manager … Pure specialist knowledge alone is no longer enough. In order to successfully master challenging and socially complex projects, the project manager has to be a strategist, manager, representative, coordinator, negotiation partner, conflict and crisis manager, psychologist, comforter, and much more at the same time – and all this in one person. The role model and requirements have changed fundamentally.Ī project manager today has to understand and master the “multi-role principle”. Today’s project managers, on the other hand, bear the overall responsibility for the results. In the past, project managers were regarded as technical experts who had to solve a technical problem. 80% of all projects do not fail due to high technical requirements, but due to the lack of social competence of the project manager. Nowadays the individual personality profile of a project manager is at the centre of attention, because approx. The success of a project depends on the qualification of the project manager.

Customer requirements in project management